A cake order controversy sees a staff member sacked after using a nickname that appeared as “bakal jenazah” on a customer’s receipt.

A Malaysian father has expressed his anger after his young daughter was allegedly labelled as “bakal jenazah” (future corpse) on an ice cream cake order.

In a post on Threads, the man claimed that his wife had placed an order for the cake on Saturday, April 4 at a shopping mall in Petaling Jaya.

“Are you wishing her dead?” he wrote in his post.

He further alleged that his wife had submitted their daughter’s name for the order, insisting that the offensive label was neither an “accident” nor a pre-typed error by the customer.

The ice cream company later issued a formal apology.

According to an internal review, it was discovered that a staff member had used their personal membership account on the company’s mobile application to process the order, ostensibly to accumulate reward points.

It was subsequently clarified that “bakal jenazah” was, in fact, a nickname the staff member had assigned to their personal account.

“The name displayed on the receipt is automatically generated by our backend system based on the member account used.

“It cannot be manually edited or modified by anyone at the outlet level,” the company explained in its reply to the customer in the comment section.

The employee involved has since been terminated following the incident for causing significant distress to a customer and for the unauthorised use of company systems to accumulate member points.

“We have also immediately implemented tighter operational controls and stronger analytics to identify and investigate any other instances of this nature,” the company added.

 The Sun Malaysia