An ayam gepuk eatery faces online scrutiny after allegedly posting harsh replies to customers’ comments, prompting netizens to question its attitude.

WHEN it comes to running an eatery, customer feedback should be taken into consideration for the business to improve its operations and ultimately flourish.

After all, customers are paying for the food and service with their own money.

An ayam gepuk eatery was recently scrutinised online after it allegedly left harsh remarks under customers’ replies on a food delivery platform, according to a Malaysian woman on Threads.

“I wanted to order from this ayam gepuk place but, looking at the way the seller replies to comments, I’d rather not,” she said.

The location of the eatery was undisclosed.

Screenshots shared in the post showed the eatery responding to customers in a crude tone. In one response, the seller allegedly asked whether anyone had taught the customer how to write before leaving their feedback, among other remarks.

Netizens were just as taken aback as the woman by the eatery’s brazen attitude towards customers.

“Might as well let this restaurant go bankrupt if this is how they choose to treat their customers,” a user said.

“If that is the case, they might as well be reported to the relevant authorities,” suggested another.

“Before I order anything online, I always read the reviews. If the seller’s replies are similar to this, I will not bother supporting the place,” remarked another.

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 The Sun Malaysia