IRB highlights forgotten passwords and outdated details as key e-filing errors, urging taxpayers to update information and report total annual income correctly.
KUALA LUMPUR: Forgotten passwords and failure to reset them are among the most common mistakes taxpayers make when submitting their annual e-Filing.
Inland Revenue Board (IRB) executive Muhammad Hafiz Halily Aisa said many users only access the system once a year, leading to login issues.
He explained that many calls to the IRB are related to forgotten passwords, which can be reset if a user’s registered email and phone number are updated.
“Some taxpayers fail to update their personal details such as phone numbers and email addresses, causing them not to receive the password reset link,” he said on Bernama Radio’s Klinik Cukai programme.
He advised using a personal email address, as using a work email can cause access problems if employment changes.
Taxpayers were also reminded to update their residential address to ensure they receive official IRB correspondence by mail.
Errors in reporting income details were highlighted as another frequent mistake.
Muhammad Hafiz said taxpayers must report their total income received throughout the entire year of assessment.
For the 2025 assessment, this means combining all income earned from January to December 2025.
He stressed that taxpayers with multiple jobs must combine income from all employments to report the correct total.
“In some cases, taxpayers only fill in the income amount for one month of employment, which is inaccurate and may result in audit action,” he said.
He advised obtaining the annual income statement (EA/EC Form) from an employer before filing to ensure accuracy.
The executive also clarified that not all tax reliefs can be claimed, as they may change annually based on government budgets.
Relief claims are only allowed for expenses actually incurred and are subject to maximum allowable limits.
“Taxpayers must also keep records such as bills, receipts or online transaction records to support their claims,” he added.
Under the Income Tax Act 1967, these records must be kept for seven years.
The Sun Malaysia
