CAAM warns of potential flight disruptions to and from the Middle East due to airspace closures, advising passengers to check with airlines directly.
PUTRAJAYA: The Civil Aviation Authority of Malaysia (CAAM) has issued an advisory warning of potential disruptions to international flights due to recent airspace closures in parts of the Middle East.
In a statement, CAAM said airlines operating to and from the affected region could face delays, retiming, rerouting or cancellations. The authority stated that such measures are undertaken in the interest of safety and in compliance with international aviation requirements.
CAAM is closely monitoring the situation and engaging with relevant airlines to safeguard passenger interests. The authority has reminded carriers to promptly inform passengers of any schedule changes.
Airlines were also urged to provide appropriate care, assistance and alternative travel options to affected passengers. This guidance is in accordance with the Malaysian Aviation Consumer Protection Code (MACPC).
“Maintain clear, timely and transparent communication throughout the disruption period,” CAAM’s statement added. Airlines are expected to take all reasonable steps to minimise inconvenience and ensure regulatory compliance.
Passengers travelling to, from or transiting through the affected region are advised to check their flight status directly with their airline. They should also ensure their contact details in booking records are accurate to receive notifications.
In the event of a disruption, passengers should contact their airline for rebooking options, refunds or further assistance. Those who believe their MACPC rights have not been observed should first seek resolution with the airline.
If an issue remains unresolved, a complaint may be lodged through CAAM’s official consumer channels for further review. The authority said it will continue to monitor developments and work closely with industry stakeholders.
CAAM’s priority is to ensure safe operations and protect consumer rights throughout the period of potential disruption.
The Sun Malaysia
